support
telephone help & faq
We have outlined some commonly asked questions about our telephone service below. If you do not see the answer to your question, please feel free to call our helpful customer service department and we will answer them as quick as possible.
If you need a 429 phone number, we have an online directory that has up to the minute information. Of course, unlisted numbers are not displayed in that directory and we cannot give unlisted numbers out if you call.
If you need a number outside of Columbus, we recommend using Switchboard.com. As a phone company, we do NOT have access to any number database. We simply use the same site everyone has access to.
If you do not have dial tone on your phone, please take the following steps:
1) Unplug the phone and try a different phone in the jack.
2) Unplug all phones in your home from the jacks and just try one at a time. This tells you if the problem is one jack or the entire phone network in your home.
3) Please contact us if you continue having problems with your phone.
If you subscribed to CTC’s Voicemail service, you may call 429-4950 from your home phone to check your voicemail. Follow the voice commands within the system to change your options, delete messages or save messages.
In order to trace a harassing call, dial *57 from your phone. The system will then ask you if you want to trace the last caller, dial 1 to trace. This logs the caller information within CTC’s switch. Please note that we CANNOT give our call data to anyone without a court order.
internet help & faq
If you are having trouble with your Internet connection, please click the issue below that best describes your problem. Then take the steps listed to attempt to resolve your issue. If after performing those steps you are still having Internet issues, please contact us.
Please note that issues outside of our network (computer, etc.) may be subject to a service call charge if we are dispatched.
Want to run a Speedtest on your phone? Click HERE for our guide!
Congrats on your purchase! In order to get Internet on your new computer, you don’t have to do much!
If you use a router, just connect the computer to your WiFi (wireless) network. Most new computers ask you to do this the first time you start them up.
If you do NOT have a router, just plug your Ethernet cable that was in your old computer to the new one. Turn the computer on, and you should have Internet!You have two options for making your Optic broadband connection wireless. Optic provides managed wi-fi service, which includes a commercial-grade wireless router for a nominal monthly charge. You may also purchase a wireless router of your choosing.
On our new network (installed in 2013), you simply need to plug in your new computer to your Internet jack. You no longer are required to put IP addresses in your computer.
Internet speeds are greatly impacted by your computer and router. If you have an older computer or an old router, it’s very likely those devices are slowing your connection from us. Please try the following to help increase your Internet speed:
1) Uninstall any toolbars in your browser – these just consume memory and slow the connection down.
2) List how many devices you have on the Internet. If you stream video and have several tablets or smartphones, you may need to upgrade to a faster connection speed.
2) If you have a router (WiFi – wireless Internet), please take the Ethernet cable out of the “Internet” port on the back of the router and plug it straight into your computer. If you speed is improved, your router is the problem.
If after doing the above does not resolve your problem, contact us.
If you have lost your Internet connection, please try the following to attempt to restore your service:
1) Verify that your equipment has power.
2) If you have a router (WiFi – wireless Internet), please unplug the power cord from it for 30 seconds and plug it back into the outlet.
3) Reboot all of your devices that connect to the Internet – computers, tablets, etc.
If that does not restore your connection:
4) Take the Ethernet cable out of the “Internet” port on the back of your router and plug it straight into a computer. This takes your router out of the picture. If your connection begins to work on your computer, your router is causing the problem.
If your Internet is still not working after performing the above steps, please contact us.
Your WiFi – wireless Internet, is provided from the router in your home. Please try the following steps to attempt to restore your service:
1. Unplug the power cord from the back of your router for 30 seconds, then plug it back in.
2. Reboot your devices that connect to the wireless connection (tablets, laptops, etc.)
IF YOU OWN YOUR OWN ROUTER:
3. If you own your own router, login as the administrator and check for firmware updates.
4. If that does not fix your WiFi, consider doing a factory reset to your router.
IF YOU LEASE YOUR ROUTER FROM US:
3. Please reach out to us directly.
IF YOU OWN YOUR OWN ROUTER:
-Check the bottom of the router for a label with a default wifi name and password
-If you changed from the default, login as the administrator and find your WiFi name and password
-If you can't find it, you can do a factory reset. This will take your router back to the default wifi name and password
IF YOU LEASE A ROUTER FROM US:
-You can check the OpticComm Command IQ app
-Call the office and we can find that information for you
Through our partners, Optic has a direct link to Netflix and some other common content providers. If your Netflix is buffering, try the following:
1) Take note of your connection speed. If you subscribe to our lowest high speed connection, you may need to upgrade to a faster connection speed.
2) Reboot your wireless router by unplugging the power cord for 30 seconds and plugging it back in. If your router is older (3-4 years), it’s possible you may need to replace it.
Also note that buffering is a problem nationwide. The more people watching these services, the more the national network gets loaded down.